Policies

Delivery Policy We will dispatch your order by post or courier. Within the UK, you can expect delivery within 7 working days. International orders may take longer. Please contact us for information on overseas charges and deliveries. For larger items, please allow 14 days for delivery. please ring for a quotation for areas outside UK Mainland. All orders to mainland UK whatever the size of product or however many products you buy delivery (which includes postage, packaging materials and order processing costs) is only £5.95 for orders up to the value of £15.00; above £15.00 delivery costs are £8.95 (includes postage, packaging materials and order processing costs). Please contact us for a quote for all Ireland and international orders delivery and packaging costs. Smaller parcels will be charged at reduced rates. Delivery on orders for UK Mainland is £8.50 ex VAT and includes costs of delivery and packaging and order processing. For HIGHLANDS AND ISLANDS, IRELAND AND EXPORT DESTINATIONS please contact us for delivery costs. Please note: The price charged for delivery of any item includes the cost of postage, packaging materials and order processing costs and the postage price seen on the package is only a part of these costs. Returns Policy Returning an item If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by RAPC, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online. Please email Info@rapc.org.uk to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:- RAPC 38 Harold Road , Chingford London , E4 9SN England Please enclose a note stating your shipment number and the reason for your return. Items returned because they are damaged, defective or incorrect If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. RAPC will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Privacy Policy Visiting this web site may result in data being collected We may use this information to generate user profiles and to plan updates to the site to tailor it more effectively for our visitors. Rest Assured pest control does not share its clients or visitor data nor do we sell data to other companies. Personal information collected may be used for processing transactions, service Development And marketing. we may occasionally notify you of special promotions, new products or services, or other information that may interest you. We reserve the right to disclose any such personal information if required to do so by law, or we feel such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public. Rest Assured Pest Control reservse the right to change this privacy policy at any time by posting the changes on this web site. Notice is given to clients and visitors to review this privacy policy each time they visit this website. So they are aware of our current privacy policy.